Customer Services - FAQs
How do I create an account?
The first step is to click ‘My Account’ on the top right corner of the site, and then choose ‘Create Account’ to start the process.
How do I reset my account password?
The first step is to click ‘My Account’ on the top right corner of the site, and then choose ‘Login’ to open the Login page. Below the password you can find 'Forgot your Password' to change it.
How can I unsubscribe from the newsletter?
To unsubscribe from the newsletter please email us at customercareWREXHAM@macron.com .
How can I pay?
You can pay by credit card and Paypal. Please remember that all discounts codes need to be applied before orders are completed. We cannot apply discounts after orders have been completed or reimburse customers.
I need my goods to be delivered outside the UK. Are there any other charges?
In some countries, customs or import duties are applied once the package reaches its destination. Additional charges for customs clearance must be paid by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country; our advice would be to contact your local customs office for further details.
Can I cancel my order?
We are unable to cancel your order once it has been placed.
How do I know if my order is processed?
You will receive an order confirmation email when your order has been placed. Once you receive the shipment email your order has been processed successfully.
Which payment methods I can use?
We currently accept online payments with a number of credit/debit cards. The current credit cards we accept include:
Visa, MasterCard, Maestro
American Express, Paypal
What should I do if I received a partial order or if I haven't received my order?
If you received you order partially please email us at customercareWREXHAM@macron.com or call us at 17862308404 with your order details and enquiry and we will get back to you.
Why my discount code does not apply?
Please email us at customercareWREXHAM@macron.com or call us at 17862308404 with the coupon details. Please note that All discounts codes need to be applied before orders are completed. We can not apply discounts after orders have been completed or reimburse customers.
Where is my order?
Please contact our Customer Care to have more information about your shipment.
What can I do if I have only received a partial delivery?
Please contact our Customer Care to find out what has happened.
What can I do if I have received an item that I didn’t order?
Please contact our Customer Care to find out what has happened.
Can I return a personalized item?
It's not possible to return a personalized item.
Is it possible to change an item bought online in a store?
It's not possible to change an item bought online in a store.
How do I return my product(s)?
For any returns please fill out the returns form and email us at customercareWREXHAM@macron.com with your order details and enquiry within 14 days of the order being received. Goods must be returned packed securely, in their original state; with all labels and packaging and in a saleable condition. The cost of returning the goods is the responsibility of the customer and will not be reimbursed (except in the instance of faulty goods).
For every other information please check here.
When will I get the refund?
Once we receive the products at the warehouse, we will process it and we will refund you on the payment method used to place the order within 14 days of the return of the cancelled order. Please note that we offer no refund or exchange on any underwear, DVDs, jewellery, masks unless proven faulty.
How do I know the correct size of the product?
You can have a look at our SIZE GUIDE. This size chart is defined in the following categories “MEN”, “WOMEN”, “KIDS” or “ACCESSORIES” and the specific category size guide is available based on the product that you select. For the product “MEN”, “WOMEN” and “KIDS” there is a size guide divided into two categories which are Macron size guide and Non Macron size guide so to review this based on the product selected.
For the full size guide please check here.
Macron is a European leader company in the production and sale of sportswear, operating in four main business areas: teamwear - sportswear and accessories for team sports (football, rugby, basketball, volleyball, baseball, handball, futsal, running); merchandising - official kits, free time products and accessories for the supporters of the clubs sponsored by Macron; run & train - technical apparel for individual runners and for training sessions in the gym; athleisure – sports inspired apparel for leisure time, for those who wish to wear Macron even outside pure sports activities. Macron owes its success to the capacity of interpreting the needs and demands of those who do sport, developing high quality and technicality products.
Top clubs chooses Macron because it offers:
- bespoke service throughtout the partnership and high quality original products om close collaboration with the club
- italian style and attention to details
- development of a wide merchandising range and special projects
- support to clubs for the development of merchandising business
Are Wrexham AFC kits customisable?
Wrexham AFC match day kits can be personalised with your choice of name and number. You can select a current player's name and number or add your own details to the shirt. Starting with the 2026/27 season, customisation will be available across all match kits, launching in July 2026. Please note that personalised shirts are non-returnable, and orders may take up to 10 working days to complete.
What brand is the Wrexham AFC jersey?
Wrexham AFC jerseys are produced by Macron, the club's official technical partner since 2016. Every game set, consisting of Home Kit, Away Kit, and Third Kit, is developed in collaboration with the club at the Macron Campus in Bologna, with each season’s design created uniquely for Wrexham AFC.
Who is the kit supplier for Wrexham AFC?
Wrexham AFC jerseys are produced by Macron, an iconic Italian brand and the club’s technical partner since 2016. They supply all official kits, training wear, and merchandise, and support the club both on and off the pitch.